Automatically understand, coordinate, and bill handling requests

Overflowing inboxes are transformed into structured handling processes

PPR requests from the website, emails from pilots or operators such as NetJets, and messages from systems like LEON or FL3XX arrive today in a variety of formats. aerops identifies the relevant information—including that in file attachments—and automatically consolidates it into a single, comprehensive handling process.

New requests, time and aircraft changes, and cancellations are assigned to the correct process. Your team works with up-to-date, structured data instead of email chains.

With the AI Handling Agenda, you can

• Emails are forwarded to the aerops mailbox, where they are automatically analyzed and processed
• Flight changes, updates, or cancellations are automatically detected
• AFTN messages are automatically merged with the flight schedule
• Passenger data is transferred to GENDEC
• Fares are calculated according to the stored fee schedule, and quotes are sent to the sender
• Service and handling requests are extracted
• The history of requests is tracked
• Direct contact is established with pilots
• Requests are incorporated into the operational flight plan
• Customs and border clearance documents are sent automatically (GENDEC/GAD)

What aerops processes automatically

• Inquiries: PPR, handling, and other requests from email, the app, and website forms
• Changes: new times, different aircraft, additions, and cancellations
• Flight data: Pilot, crew, passenger, and aircraft data
• Services: Fuel, catering, transportation, parking, hangar, cleaning, GPU, and other services
• Attachments: Relevant content from PDF, document, and file attachments
• Follow-up processes: Structured preparation for customs and border clearance
• Calculation: Calculate prices and create quotes

Sensitive data remains protected

Handling requests contain operational, personal, and, in some cases, information relevant to regulatory authorities. For this reason, aerops processes the data within its own, controlled infrastructure.

• GDPR-compliant processing
• No sharing of request content with external AI models or AI providers
• Centralized, traceable processes instead of scattered email chains

Included in AMS Basic and Enterprise

At no additional cost

• Unlimited requests via the aerops app
• Unlimited requests via the provided website forms
• Up to two fully structured email requests per day
  
  Ideal for initially implementing and familiarizing yourself with the automated workflow during normal operations.

Unlimited Request Handling

180 € / month

Unlimited structured processing of email requests. All app and website requests remain unlimited. For airfields, airports, and FBOs with a regular volume of inquiries.

This module can be added to AMS Basic or AMS Enterprise at any time.