AMS HANDLING REQUESTS

FBO handling requests: automatically understand, coordinate, and bill every service

From the initial PPR or handling request through schedule changes, service planning, customs preparation, and quotes, aerops automatically converts emails, attachments, app requests, and website forms into structured ground handling processes.

Turn overflowing inboxes into structured handling workflows

PPR requests from your website, emails from pilots or operators such as NetJets, and messages from systems such as LEON or FL3XX arrive in many different formats. aerops identifies the relevant information, including data in file attachments, and automatically consolidates it into one complete FBO handling process.

New requests, arrival or departure time changes, aircraft changes, and cancellations are assigned to the correct trip. Your team works with current, structured operational data instead of email chains.

  • Forward emails to the aerops inbox for automatic analysis and processing
  • Automatically detect flight changes, updates, and cancellations
  • Merge AFTN messages with the flight schedule
  • Transfer passenger data to GENDEC
  • Calculate charges from the stored fee schedule and send quotes
  • Extract requested FBO and ground handling services
  • Track the complete history of every request
  • Contact pilots and operators directly
  • Add requests to the operational flight plan
  • Prepare and send customs and border clearance documents automatically

What aerops processes automatically

  • Requests: PPR, handling, and other requests from email, the aerops app, and website forms
  • Changes: updated times, aircraft substitutions, additions, and cancellations
  • Flight data: pilot, crew, passenger, and aircraft details
  • Services: fuel, catering, transportation, ramp parking, hangar, cleaning, GPU, and other services
  • Attachments: relevant information from PDFs, documents, and file attachments
  • Follow-up processes: structured preparation for customs and border clearance
  • Quotes: calculate prices and create customer quotes

Sensitive operational data remains protected

Handling requests contain operational, personal, and sometimes government-related information. aerops therefore processes this data within its own controlled infrastructure.

  • GDPR-compliant data processing
  • No sharing of request content with external AI models or AI providers
  • Centralized, traceable workflows instead of scattered email chains

Included with AMS Basic and AMS Enterprise

At no additional cost

  • Unlimited handling requests through the aerops app
  • Unlimited requests through the provided website forms
  • Up to two fully structured email requests per day
  • An easy way to introduce and evaluate automated request workflows during normal operations

Unlimited Request Handling

€180 per month

Unlimited structured processing of email requests. App and website requests remain unlimited.

Designed for airfields, airports, and FBOs with a regular volume of handling inquiries. The module can be added to AMS Basic or AMS Enterprise at any time.

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